Terms of Service

Acceptance of Terms

Welcome to sharpfocusorium. These Terms of Service ("Terms") govern your use of our website located at sharpfocusorium.world and our retail customer data platform consulting services provided by sharpfocusorium SARL, a company registered in Luxembourg with registration number RCSB846523.

By accessing our website, engaging our services, or communicating with us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you and sharpfocusorium SARL. We may update these Terms from time to time, and your continued use of our services following any changes constitutes acceptance of the revised Terms.

2. Description of Services

sharpfocusorium provides professional consulting services focused on retail customer data platforms, including but not limited to:

• Strategy consulting for customer data platform implementation
• Technical implementation and integration services
• Analytics and insights development
• Customer segmentation and personalisation strategies
• Privacy compliance and data governance consulting
• Ongoing support and optimisation services

Our services are provided to business clients in the retail sector and are subject to separate service agreements that supplement these Terms.

3. User Obligations and Acceptable Use

When using our website or services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful business purposes
• Respect the intellectual property rights of sharpfocusorium and third parties
• Maintain the confidentiality of any proprietary information shared during our engagement
• Comply with all applicable laws and regulations

You must not:

• Use our website or services for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our systems or networks
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt our services or servers
• Reproduce, distribute, or create derivative works without permission

4. Intellectual Property

All content on our website and materials provided during our services, including but not limited to text, graphics, logos, images, software, methodologies, and documentation, are the property of sharpfocusorium or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website for its intended purpose. This licence does not include any right to:

• Modify, copy, or distribute our content without written permission
• Use our trademarks, service marks, or trade names
• Reverse engineer or attempt to extract source code
• Create derivative works based on our proprietary materials

Any feedback, suggestions, or ideas you provide to us may be used by sharpfocusorium without restriction or compensation.

5. Service Agreements and Payment Terms

Specific consulting services are provided under separate written agreements that detail scope, deliverables, timelines, and fees. These service agreements supplement and take precedence over these general Terms for contracted services.

Payment terms for our services include:

• Fees are as specified in individual service agreements
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest charges as permitted by law
• All fees are exclusive of applicable taxes

We reserve the right to suspend services for overdue accounts and to engage collection agencies or legal counsel for unpaid invoices.

6. Confidentiality

Both parties acknowledge that confidential information may be disclosed during the course of our business relationship. Confidential information includes proprietary business information, technical data, customer lists, financial information, and other non-public information.

Each party agrees to:

• Maintain strict confidentiality of all confidential information
• Use confidential information only for the intended business purpose
• Implement reasonable security measures to protect confidential information
• Return or destroy confidential information upon request

This confidentiality obligation survives termination of our business relationship and continues for a period of five years.

7. Limitation of Liability

To the fullest extent permitted by law, sharpfocusorium's total liability arising from or related to these Terms or our services shall not exceed the total fees paid by you to sharpfocusorium in the twelve months preceding the event giving rise to the claim.

In no event shall sharpfocusorium be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute services or products

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

8. Indemnification

You agree to indemnify, defend, and hold harmless sharpfocusorium, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses arising from or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of third-party rights
• Any content or information you provide to us

This indemnification obligation survives termination of these Terms and continues indefinitely.

9. Termination

Either party may terminate these Terms or any service agreement at any time with appropriate notice as specified in the relevant agreement. We may also terminate or suspend your access to our website immediately without notice if you violate these Terms.

Upon termination:

• Your right to use our website and services ceases immediately
• You must pay all outstanding fees for services rendered
• Both parties must return or destroy confidential information
• Provisions regarding intellectual property, confidentiality, and limitation of liability survive

Termination does not relieve either party of obligations incurred prior to the effective date of termination.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Luxembourg, without regard to conflict of law principles. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

Before initiating formal legal proceedings, the parties agree to attempt to resolve any disputes through good faith negotiations. If a dispute cannot be resolved through negotiation within 30 days, either party may pursue available legal remedies.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our services, you consent to our data practices as described in our Privacy Policy.

If you have questions about our data practices, please contact us at privacy@sharpfocusorium.world.

12. Contact Information

If you have any questions about these Terms or need to contact us regarding our services, please use the following information:

13. Miscellaneous

These Terms constitute the entire agreement between you and sharpfocusorium regarding the use of our website and general terms of service, superseding any prior agreements or understandings.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by sharpfocusorium.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

These Terms are available in English only. In the event of any translation, the English version shall prevail.